The Transformation, Innovation and Delivery conference 2007
Rebuilding trust in joined-up government
Friday 23 November 2007 16:44
Public confidence in the way the government handles data has to be rebuilt if public service delivery is to improve, the head of the civil service has said
"It’s all about relationships"
Friday 23 November 2007 16:30
An essential ingredient often missing in the debate on public service improvement, highlighted by this conference, is the importance of relationships in achieving transformation, innovation and delivery
A new communication age
Friday 23 November 2007 15:51
Keeping pace with rapidly changing communications whilst still getting effective messages out of government must be tackled across departments, civil servants have been told
Harnessing the public's experience
Friday 23 November 2007 15:40
Consumer insight needs to become part of the way strategy and policy are planned, according to two practitioners
The risks of innovation
Friday 23 November 2007 14:10
Innovators need to be given space, support and recognition to allow their ideas to come to fruition, leaders from the third sector have said
Putting customers at the centre
Friday 23 November 2007 11:35
Putting the customer at the centre of public sector organisations is an achievable concept, a senior civil servant told a break out session at Whitehall and Westminster World's conference on transformation, innovation and delivery, held in association with PricewaterhouseCoopers
Focused on leadership and change
Friday 23 November 2007 10:46
Sir Gus O’Donnell has focused on leadership and governance during his time as cabinet secretary, a close aide said on Wednesday
Exclusive: Cabinet secretary Sir Gus O'Donnell on the his 20-20 vision: what the civil service will look like in the future and what it will have to do to deliver the services people want.
Listen now to MP3 audio files of the cabinet secretary speaking to Whitehall & Westminster World's conference on transformation, innovation and delivery in the public sector.
- Keynote speech: Listen in full.
- Sir Gus also answered questions on: Sharing risk, encouraging innovation, focussing on the customer, and devolution
There were a number of other high-profile speakers at this year's conference. Have a listen to what they had to say about the challenges facing the civil service and what members of the audience quizzed them on.
- Professor Patrick Barwise, fellow of Sunningdale Institute: Looks at the future of the capability review process. He was also asked whether permanent secretaries were engaged with the reviews, and if there was a better scoring system.
- Sir John Bourn, head of the National Audit Office: Says the NAO can support innovation.
- Geoff Mulgan, director of the Young Foundation: Takes an outsiders view of what is holding the public sector back.
- Questions to the panel: On the limits to capability review scoring, whether leaders were engaged with the reviews, on preparing the public for innovative risk, evaluating innovations, motivating staff, and the issues around new technology.
- Elaine Kamarck: Looks at the international dimension.
Speaker Presentations
Click below to download presentation documents from some of the conference's key speakers